Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: [01/08/2024]

Eye-verse Lifestyle Private Limited is committed to delivering your orders in a timely and efficient manner. This Shipping & Delivery Policy outlines the terms and conditions for shipping and delivery of products purchased from our website eye-verse.com.

1. Shipping Destinations

We currently ship to addresses worldwide. Shipping availability and delivery times may vary based on your location.

2. Processing Time

2.1 Order Processing:

Orders are processed within 5-7 business days (Monday to Friday) from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

2.2 Order Confirmation:

Once your order is processed, you will receive a confirmation email with your order details and a tracking number.

3. Shipping Methods and Delivery Times

3.1 Domestic Shipping (Within India):

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days

3.2 International Shipping:

Standard Shipping: 10-15 business days
Express Shipping: 5-7 business days
Delivery times are estimates and may vary due to external factors such as customs clearance, carrier delays, and local postal conditions.

4. Shipping Charges

4.1 Domestic Shipping Charges:

Shipping charges within India are included in the product price.

4.2 International Shipping Charges:

Shipping charges for international orders will be calculated at checkout based on the destination, shipping method, and order weight. These charges are inclusive of packing and handling fees.

5. Duties and Taxes

5.1 Domestic Orders (India):

All prices are inclusive of applicable taxes.

5.2 International Orders:

Customers are responsible for any customs duties, taxes, and fees that may be imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient.

6. Tracking Your Order

Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment. You can also track your order status on our website using your order number.

7. Delivery Issues

7.1 Incorrect Address:

Ensure that you provide accurate and complete shipping information. Eye-verse Lifestyle Private Limited is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7.2 Lost or Stolen Packages:

If your package is lost or stolen, please contact our customer support team immediately. We will assist in tracking the package and, if necessary, initiate a claim with the carrier.

7.3 Delivery Delays:

While we strive to meet our delivery estimates, there may be delays due to unforeseen circumstances. We are not liable for any delays caused by external factors beyond our control.

8. Delivery Confirmation

Upon delivery, please inspect your package for any damage or tampering. If the packaging is open or damaged, do not accept the package and contact us immediately.

9. Customer Support

For any questions or concerns regarding shipping and delivery, please contact us at:

Email: support@eye-verse.com
Call Or Whatsapp: +91-9075019944
Address: 1st Floor, Goodwill Building, Kadaba Line, Ring Road, Latur-413512, Maharashtra, India